Target sucks! Loses a good customer over $22

Posted October 5, 2010 – 8:46 pm in: Uncategorized

In the space of 24 hrs, Target has permanently lost me as a customer.

I used to think they were an excellent company: good products, good prices, and consumer oriented. The first two are probably still true, but the last one isn’t – and apparently I’m not alone in thinking that.

Here’s why Target sucks: I bought 5 plastic storage boxes 2 weeks ago. The boxes appeared to be on sale for $5.44 each – there were big ‘SALE’ tags stuck over the regular price labels on the shelves. I happened to like the boxes, but this was purely a price-driven choice – these were the lowest priced boxes they had. I grabbed 5 of them and headed for the checkout counter.

At checkout, I noticed the total charge was higher than I had expected, so I made a mental note to double check later (I should have done it right then, but I was in a hurry). I checked that evening and saw I was charged $9.99 each for the boxes – and I was charged twice for another item that they’d called for a price check on.

After noticing the problems, I immediately called the store and explained the situation. The woman said it’d be no problem, if I could come in, they’d sort it out. I told her the store was quite a distance and I might not be able to make it over for several weeks. Again, she said that’s fine, we’ll handle it.

But it…

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